Refund Policy
We want you to feel confident when purchasing tickets. Here's everything you need to know.
Last updated: September 26, 2026
All payments on Shownook are processed through Razorpay. This policy governs when refunds are issued and how they are processed.
| Situation | Refund Amount |
|---|---|
| You cancel your own booking | No refund |
| Event cancelled by the Organiser/Shownook | 100% refund (automatic)* |
* The refund percentage on an event cancellation is set by Shownook and is 100% by default.
1. Self-Service Cancellation
You may cancel your own booking through My Bookings in your account, up until a cut-off period before the event (shown on the booking itself). Doing so releases your seat back into inventory, but does not issue a refund — the ticket price is non-refundable when you choose to cancel voluntarily.
2. Event Cancellation
If an event is cancelled by the Organiser or by Shownook, every ticket holder receives a full refund automatically — no action required from you. This is the only circumstance in which cancelling a booking results in money being returned.
In the case of postponement rather than outright cancellation, the Organiser will communicate whether tickets are honoured for the rescheduled date or refunded.
3. How Refunds Are Processed
Refunds are returned to the original payment method used at purchase via Razorpay:
- UPI: 1–3 business days
- Debit / Credit Cards: 5–7 business days
- Net Banking: 3–5 business days
- Wallets (Paytm, etc.): 1–3 business days
If a refund has not arrived within 10 business days, please contact your bank or Razorpay before reaching out to us.
4. Non-Refundable Items
- Any booking you cancel yourself via My Bookings.
- Payment gateway convenience fees charged by Razorpay, in all cases.
- Tickets for events that have already concluded.
- Merchandise or add-ons purchased separately from the ticket.
5. How to Cancel Your Booking
- Log in to your Shownook account.
- Navigate to My Bookings.
- Select the booking and click Cancel Booking. Remember: this releases your seat but does not refund your payment.
For refund disputes, email support@shownook.com with your Booking ID and a brief description. We will respond within 2 business days.
6. Disputes
Unresolved disputes may be escalated to legal@shownook.com. We will review and respond within 5 business days. Matters unresolved through our internal process are subject to the jurisdiction of courts in Kolkata, West Bengal, India.
7. Policy Changes
We reserve the right to update this Refund Policy at any time. The policy in effect at the time of your purchase governs your transaction.