Delete Your Account

This page explains how to request deletion of your Shownook account, whether you use the Shownook app on Android or the website at shownook.com. It applies to the same account in both places.

1. Before You Ask

• Deleting your account does not cancel bookings or issue refunds. If you hold tickets you want to cancel, do that first, in line with our Refund Policy. After deletion you will no longer be able to open your tickets.
• Organisers: if your account runs events or has payouts pending, we will contact you first so that buyers and payments are not left in limbo.

2. How to Request Deletion

1. Email privacy@shownook.com from the email address on your account, with the subject Delete my Shownook account. If you can no longer use that address, write from another one and include the phone number on the account.
2. We reply to confirm it is really you. We may ask you to confirm your phone number or a recent booking reference.
3. We delete your account and confirm by email. We do this within 30 days of your request, usually much sooner.

3. What We Delete

When your request is completed, we delete or irreversibly anonymise:

• Your name, email address and phone number.
• Your profile picture.
• Your password, passkeys and two-factor settings, and every signed-in session.
• Your saved events (interests) and notification preferences.
• The push-notification tokens of your phones and browsers.
• Any unsent emails and reminders for you.

4. What We Keep, and For How Long

We are required to keep some records, so these are not deleted:

• Booking and payment records (booking reference, event, quantity, amounts, refunds) for 7 years, to comply with financial and tax regulations. After deletion they are no longer linked to your name, email or phone number.
• Records needed to prevent fraud or abuse or to handle a legal claim, only for as long as that is necessary.

Payment details are held by our payment provider, Razorpay, under its own privacy policy. We never store card or UPI details ourselves. Once the retention periods above end, the remaining records are deleted.

5. Delete Only Some of Your Data

You can also remove individual things without closing your account. In the app or on the website, open Account to change your name and phone number, remove your profile photo, remove passkeys, or turn notifications and event suggestions off. For anything else, email us at the address above.

6. Questions

See our Privacy Policy for how we handle your data, or email privacy@shownook.com.